Our products are manufactured by hand for the most part and are created at the customer's request, so we ask that the measurements / sizes, initials and colors be checked thoroughly.
Shipping and Returns
Shipping
- Your orders are prepared by us from Monday to Friday. The preparation period is 24 hours except for personalized products, which is 5 to 10 days. Orders placed during the weekend or on holidays will be prepared from the first business day. Once the preparation period has elapsed, we send them.
- All orders are prepared with great care and taking care of every detail. We wrap all your orders with ball paper or in a box to avoid blows, so they should arrive in perfect condition. If, on the contrary, it is not the case, please contactContact with us at info@lamineriaartesana.net
- Important note: Due to the saturation of the courier companies during the time of Black Friday and Christmas, shipments may experience a slight delay in delivery. If your order has not been delivered in a reasonable time, please contact us by email.
- For national orders, the courier company that is responsible for the delivery and EXPRESS transport is Correos Express
- For international orders, shipments are franked to other air carriers.
Shipping costs
- SPAIN (PENINSULA)
Standard shipping 5/10 working days by registered mail: 3.90 €
- CANARY ISLANDS, CEUTA, MELILLA
Purchases under € 45: € 5.50
Purchases over € 45: FREE SHIPPING
Delivery time: 5-15 working days (Certified Post and you have to give us your ID) - EUROPEAN UNION:
Rates to consult according to the area
Returns
At lamineriaartesana.com we want our customers to be satisfied with the products purchased. Therefore, we offer a maximum period of 20 days, from the receipt of the order by the customer, to return or exchange it.
Factors to consider:
Any product that you want to change or return, must be done with the original packaging (envelope or box received) and labeling in the best possible conditions, conveniently packaged and protected. If the conditions are not met and there are stains, tears or tears, or they arrive outside the established period, they will not be accepted by lamineriaartesana.com.
How to make a return:
- If the return is because you do not like the product and you do not want anything in return, the return shipping cost will be borne by you and the money will be returned as soon as we receive the product back and we check that everything is correct.
- If the return is made due to defects in the product or error on our part, the expenses will be borne by lamineriaartesana.com. We will be the one who picks up the order at the address you indicate. We will ship to MRW.
- If you have received a bracelet or ring and there is a size error due to your mistake because you did not measure the wrist or finger correctly and, you want us to send you the correct size, the return costs will be half, you will pay the return shipping and we He sent it back to you
- If you have received an incorrect bracelet or ring size due to failure of our workshop, as soon as possible, we will send you the correct size and the shipping costs will be at our expense.
- To make the return, you will have to send an email to info@lamineriaartesana.com requesting a change of size or making a claim due to product failure. Once received within a maximum period of 24 hours, we will contact you and tell you how to process the return of your order.
- Once we have verified the status of the product, if no other exchange product is wanted, the money will be returned within a maximum period of 10 days (working days). The refund of the money will be made by the same payment method.
You can contact 608 10 95 97 and expedite the return.